團(tuán)隊(duì)溝通的3個(gè)小技巧
Team communication is an essential part of senior management. An effective team requires clear and effective communication between the manager and team members. Many managers must decide if using direct communication or two-way communication will be effective in getting results from a team. Here are three tips for managers from senior manager Gareth Magowan, the writer of “Be a Manager in 66 Days”, for those who want to be great leaders and maintain good team relationships.
團(tuán)隊(duì)溝通是高層管理中必不可少的一個(gè)環(huán)節(jié)。一個(gè)高效率的團(tuán)隊(duì)需要管理者和團(tuán)隊(duì)之間能夠清晰有效地溝通。那么，團(tuán)隊(duì)溝通應(yīng)該采取怎樣的形式，是自上而下的指令式溝通還是雙向溝通?英孚教育教師招聘與培訓(xùn)副總裁Gareth Magowan，針對(duì)如何在團(tuán)隊(duì)中保持高效的溝通方式為職場(chǎng)人士精心總結(jié)了3種強(qiáng)有力的方法，這些方法將幫助你成為優(yōu)秀管理者保持團(tuán)隊(duì)的和諧。
1)You cannot rely on one form of communication. A manager must use both two-way and directive communication.
根據(jù)情景的不同，需在指令式溝通和雙向溝通之間找到平衡，不能僅依賴于單一自上而下的指令溝通方式。
范例：某公司主管Allan在年度會(huì)議中首先用了雙向溝通方式征集大家的想法。
This year, our company’s target is to expand our market to second-tier cities. What are your opinions on the proposed expansion?(我們今年的target是進(jìn)軍國(guó)內(nèi)二線市場(chǎng)，我想聽聽大家對(duì)此事的看法?)在一陣激烈的討論后，Allen集中大家的注意力，用簡(jiǎn)潔的指令式說到：Amy, you have more experience in this area, please finish the detailed sales plan before this Friday. Bruce, you are responsible for writing a market proposal for Southern area. Vic, you are in charge of the Eastern market, please give me the market proposal in details before Friday.(Amy，你在這方面比較有經(jīng)驗(yàn)，請(qǐng)你在周五之前出一個(gè)具體銷售方案。Bruce，你負(fù)責(zé)寫一份華南區(qū)市場(chǎng)方案; Vic，你負(fù)責(zé)東區(qū)市場(chǎng)，請(qǐng)?jiān)谥芪逯敖o我一份詳細(xì)市場(chǎng)策劃方案。)
2)Remain consistent. As a senior manager, you should lead by example. Say what you mean and do what you say. In that way, your team can rely on you and find the most effective and comfortable way to work with you.
保持管理的'一致性。作為高層管理者，更應(yīng)該以身作則，說到做到，可以讓團(tuán)隊(duì)依賴你，讓他們感受到與你一起工作是最有效率也是最自在的。
范例：銷售部經(jīng)理Jenny為激勵(lì)團(tuán)隊(duì)，制定了完整的獎(jiǎng)罰制度：If the quarterly sales performance achieve our goal, all sales team members can travel abroad together. But if the team’s sales performance doesn’t achieve the goal, their salary will decrease by 20% including the team leader. Last quarter, Jenny accepted a decrease in salary because her team’s performance didn’t reach the target.(如果季度銷售業(yè)績(jī)達(dá)標(biāo)，部門集體出國(guó)游，不達(dá)標(biāo)經(jīng)理員工當(dāng)月降薪20%。上個(gè)季度業(yè)績(jī)沒有達(dá)標(biāo)，經(jīng)理Jenny按照自己所定的規(guī)則接受了降薪的處罰。)
3)According to your team’s behaviour, give them timely feedback. Give them both positive feedback and negative feedback to make them improve accompanied by clear goals and action plan. 針對(duì)團(tuán)隊(duì)中個(gè)人的表現(xiàn)應(yīng)該及時(shí)給予反饋，正面的與負(fù)面的都應(yīng)提出，并且伴隨明確的目標(biāo)以及行動(dòng)計(jì)劃。
范例：在年度performance review中，主管希望今年Linda能夠提高銷售業(yè)績(jī)，對(duì)她如是說：I have no issue whatsoever with your customer relationship building. It’s definitely your strongpoint and I am proud of you. I would like to see you increase your sales by 5% each month, though. Let’s sit down and make an action plan of how to achieve this goal.
在年度的performance review中，主管希望Linda今年能夠提高銷售業(yè)績(jī)，對(duì)她如是說：在維系客戶關(guān)系方面，你做得很好。毫無(wú)疑問這是你的強(qiáng)項(xiàng)，我為此對(duì)你感到很自豪。但是如果你每個(gè)月能在現(xiàn)在的基礎(chǔ)上將銷售業(yè)績(jī)提高5%就更好了，現(xiàn)在讓我們一起來討論一下如何實(shí)現(xiàn)這一目標(biāo)。
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