外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話
英語(yǔ)最早被中世紀(jì)的英國(guó)使用，并因其廣闊的殖民地而成為世界使用面積最廣的語(yǔ)言。下面是小編為大家整理的關(guān)系副詞引導(dǎo)的外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話，歡迎閱讀與收藏。
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話1
K: Hello. May I talk with the person in charge here?
你好，我可以和這里的負(fù)責(zé)人談一下嗎?
L: Hello. I am the general manager here. Can I help you?
你好。我是這里的總經(jīng)理。請(qǐng)問(wèn)你有什么事 嗎?
K: This is my business card. We imported a batch of refrigerators from your company not long ago. Much to our surprise, a lot of customers complained that there had something wrong with the power plug after we sold the goods to them.
這是我的名片。我們不久前從你們公司進(jìn)口 了一批冰箱。貨物銷售給顧客后，令我們驚 訝的是，好多顧客反映電源插頭有毛病。
L: Is this the true? We examined all the products carefully before shipment.
是真的嗎?發(fā)貨前我們把所有產(chǎn)品都仔細(xì)檢 査了啊。
k: Since I come all the way from the place so far away place, I couldn't take a joke about such a thing. How do you think we shall solve it?
我既然從這么遠(yuǎn)的地方過(guò)來(lái)，是不會(huì)拿這樣 的事情開(kāi)玩笑的。你說(shuō)怎么解決吧?
L: We are regular manufacturer and also have certain reputation in the world, if what you said is the facts, we will think of some way to remedy it. We really didn't expect such things.
我們是正規(guī)的生產(chǎn)廠家，在世界上也有一定 的聲譽(yù)。如果你說(shuō)的是事實(shí)，我們一定會(huì)想 辦法彌補(bǔ)的。我們也真的沒(méi)想到會(huì)出現(xiàn)這樣 的情況。
K: Then how do you want to remedy it specifically?
那你要具體怎么彌補(bǔ)呢?
L: We have established after-sale service center in many cities of many countries of the world. We will deliver and install the commodity for our customers freely. And if the customer complains the refrigerator has a problem, we will provide free on-site maintenance.
我們?cè)谑澜缟虾芏鄧?guó)家的很多城市都設(shè)有售 后服務(wù)中心。我們會(huì)免費(fèi)給顧客托運(yùn)、安裝。如果客戶抱怨冰箱有問(wèn)題，我們也會(huì)免 費(fèi)上門維修的。
K:That would be great. I thought we would have to take the goods back again.
那就太好了。我本以為我們還必須把貨物運(yùn) 回來(lái)呢。
L:That would be too troublesome and unnecessary.I'm sorry for the trouble the refrigerator brings you.
那樣太麻煩了。也是不必要的。對(duì)冰箱毛病給你們帶來(lái)的麻煩，我表示很抱歉。
K:It doesn't matter. It is good as long as the problem is solved.
沒(méi)關(guān)系。只要問(wèn)題解決了就好了。
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話2
A: Hello.Mark Owen speaking. Can I help you
A:您好，我是馬克歐文有什么事嗎
B: Hello.Mr. Owen. This is David Smith of International Trading Co. Im sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Wednesday
B:您好我是國(guó)際貿(mào)易公司的大衛(wèi)史密斯一很抱歉，您今天上午給我辦公室打電話時(shí)我不在。我的秘書(shū)說(shuō)您打電話問(wèn)我們下周三見(jiàn)面的事，是嗎
A: Yes,Mr. Smith.thank you for returning my call. Im glad to finally get a hold of you.l wanted to let you know I will not be able to keep our appointment next Wednesday.l will be in Shanghai that day.ls there any possibility we can move the meeting to Tuesday
A:是的，史密斯先生，謝謝您給我回電話很高興終于聯(lián)系到您了。我想告訴您我下周三不能去赴約了.那天我要去上海辦事有沒(méi)可能把見(jiàn)面時(shí)間改到周二
B: Im sorry.lm afraid lm completely booked on Tuesday. Would it be possible to postpone until you return
B:對(duì)不起，我周二的日程已經(jīng)排得滿滿的了，能否延后，等您回來(lái)再說(shuō)
A: Well,l was counting on taking care of our meeting before I leave, but I suppose I could shuffle a few things. Yes,lII be back Friday morning. What about Friday afternoon Would that will be convenient for you
A.哦，我原打算在離開(kāi)之前處理好見(jiàn)面事宜，不過(guò)我想我可以重新安排一下。是的，周五早上回來(lái)。那周五下午怎么樣那個(gè)時(shí)候您方便嗎
B: That should be fine. Say about 2 0clock,OK
B：應(yīng)該沒(méi)有問(wèn)題。下午2點(diǎn)鐘如何
A: OK. Ill look forward to seeing you at 2 0clock next Friday afternoon.
A:好的一希望周五下午2點(diǎn)鐘見(jiàn)到您。
B: Thank you very much.Mr. Owen.Ill see you on Friday.
B:非常感謝，歐文先生，周五見(jiàn).
A: See you.
A:再見(jiàn)。
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話3
A: Hello. Wilson Industries. What can I do for you
A:您好，威爾遜實(shí)業(yè)公司我能為您做些什么
B: This is Mike Webber of Webber Industries. I have something important to discuss with the Managing director. lm calling to see if we can make an appointment tomorrow morning
B:我是韋伯實(shí)業(yè)公司的邁克韋們,我有很重要的事情要和你仃J的總經(jīng)理商量我打電話來(lái)是想看能不能明天上午和他見(jiàn)個(gè)面。
A: Hold on,please. Ill check his agenda.
A:請(qǐng)稍等。我來(lái)查查他的'日程表。
B: Im afraid he wont be available tomorrow morning. So you might come over tomorrow afternoon.
B:恐怕明天早上他沒(méi)有空。您可以明天下午過(guò)來(lái)。
A: What time is convenient for him
A:他什么時(shí)間有空
B: Between four and five.if that suits you.
B:如果您方便的話，請(qǐng)?jiān)谒狞c(diǎn)到五點(diǎn)之間來(lái)。
A: OK. That suits me.
A:好的。我方便。
B: Good. See you then.
B:好，到時(shí)候見(jiàn)。
A: Thank you. See you.
A:謝謝再見(jiàn).
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話4
A: Mr. Burton called,while you were out,concerning you meeting with him on Tuesday.
A:在您出去的時(shí)候，布頓先生來(lái)過(guò)電話，關(guān)于和您周二見(jiàn)面的事。
B: Yes.at nine oclock.
B:是的，在9點(diǎn)。
A: It isnt at nine oclock anymore. He wants to reschedule the appointment. He said he was extremely sorry but something urgent has come up.
A：不是9點(diǎn)了。他想改個(gè)時(shí)間.他說(shuō)非常抱歉。因?yàn)榘l(fā)生緊急的事。
B: Oh,thats something unexpected. What time did he suggest
B：哦，這可是出乎意料的事情。他建議在什么時(shí)候見(jiàn)面
A: He said hes booked up the whole week except tomorrow afternoon.
A：他說(shuō)除了明天下午他這一周都安排滿了。
B: But Ive got a very tight schedule tomorrow. I might not be able to make it.
B:可是我明天的日程安排得很緊我很難安排時(shí)間。
A: If it is inconvenient for both parties.lm afraid we have to cancel it.
A:如果雙方都不方便的話，那就只好取消了。
B: I think the appointment will have to be canceled. Please inform Mr. Burton about it.
B:我看這次約會(huì)不得不取消了。請(qǐng)告知布頓先生。
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話5
A:Mr. Brown.I hope Im not disturbing you.
A:布朗先生，希望我沒(méi)有打擾您。
B:No.not at all.
B:不，沒(méi)有。
A:I must make apologies. I wont be able to keep my appointment with you tomorrow morning. Unforeseen circumstances compel me to leave for New York tomorrow morning.and lII be gone for a week. lm afraid lve brought you too much trouble.
A:很抱歉明天上午我不能如約與您會(huì)談?dòng)屑馔馐虑槭刮也坏貌幻魈焐衔缛グ屠�，恐怕得一周的時(shí)間。我擔(dān)心給您帶來(lái)很多麻煩。
B:Never mind. lrs understandable. Do you want to cancel the appointment
B:不要緊�？梢岳斫狻Ｄ悄肴∠@次會(huì)談嗎
A:No.I wonder if we could postpone the meeting to next Thursday.
A:不，我想知道能否推遲到下周四。
B:But lve got a very tight schedule next Thursday. I might not be able to make it.
B:可是下周四我的日程安排得滿滿的、很難再重新安排。
A:How about next Friday
A:那下周五怎么樣
B:Oh,Friday is OK.
B:哦，周五可以。
A: Will the afternoon suit you
A:那下午您方便嗎
B: Yes,the afternoon will be just as good
B:是的，下午可以.
A: Then shall we make it at three oclock
A:那我們就定在下午3點(diǎn)鐘吧。
B: Good.Three oclock at my office.
B:好的、3點(diǎn)鐘在我的辦公室見(jiàn)面。
A: OK,thats settled.
A:好的，就這么定了。
外貿(mào)英語(yǔ)售后服務(wù)口語(yǔ)對(duì)話6
On the road to the hotel
在賓館的路上
A:Is this the first time you have come to China?
你是第一次來(lái)中國(guó)嗎？
B:No, this is already the 5th time. But it is the first time for me to come to Dalian. What a beautiful city it is!
不是，這次已經(jīng)是第五次了，但是來(lái)大連這是第一次。大連可真是一座美麗的城市呀。
A:You know Dalian is the most beautiful city in North-east China and is called the "North Pearl".
大連是中國(guó)東北最漂亮的城市，被稱作是“北方明珠”。
B:Really?
真的嗎？
A:What is more, it is a famous trade port in the world, and plays a very important role in the foreign trade business. The technology and equipment of its container have met the international level.
而且，大連港在世界上也是很有名的貿(mào)易港，在對(duì)外貿(mào)易中發(fā)揮著重要的作用。集裝箱技術(shù)和設(shè)備達(dá)到了國(guó)際水平。
B:Are there any specialties in this city?
大連有什么特產(chǎn)？
A:Apples and seafood are very well-known here.
有蘋(píng)果和海鮮。
1.play an important role in 在某方面起重要作用，扮演重要角色
eg. The teacher plays an important role in the learning process.
教師在教學(xué)中起重要的作用。
eg. Some of these same chemicals play an important role in how you feel pain.
這些物質(zhì)中的一些對(duì)于人的疼痛感起至關(guān)重要的作用。
2.specialty
n. 專業(yè)，專長(zhǎng)；特產(chǎn)；特性；招牌菜
adj. 特色的；專門的；獨(dú)立的
eg. What is the specialty of the restaurant?
這家餐廳的招牌菜是什么？
eg. "You should get to know recruiters and search firms in your area" of specialty.
應(yīng)該了解你所在”的專業(yè)“領(lǐng)域的招聘人員和獵頭公司。”
eg. The tourism souvenirs are commemorative commodities of local specialty, which were brought by travelers at the travel destination.
旅游紀(jì)念品是旅游者在旅游目的地購(gòu)買的、具有當(dāng)?shù)靥厣募o(jì)念性商品。
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