辦公室英語：電話英語
上班必須要會(huì)的電話英語有哪些？下面是CN人才小編為大家收集整理的電話英語相關(guān)內(nèi)容，希望對(duì)大家有所幫助，歡迎閱讀。
1.接電話必備第一句：自報(bào)家門
Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以幫您嗎?
舉一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接電話必備第二句：TA不在，請(qǐng)稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX現(xiàn)在無法接聽您的電話，您能稍等片刻嗎?
舉一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接電話必備第三句：我為您轉(zhuǎn)接。
I’ll transfer your call to XXX. 我將為您轉(zhuǎn)接到XXX。
舉一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接電話必備第四句：稍后再打給您。
Would you leave your name and number and I can call you back?
您能留下您的.姓名和電話嗎?我稍后再打給您?
舉一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接電話必備第五句：您需要留個(gè)口信嗎?
May I take a message for you? 我能為您留個(gè)口信嗎?
舉一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言內(nèi)容一般要包括以下幾個(gè)方面。(1)致電人姓名，(2)致電人公司名稱，(3)致電人電話號(hào)碼/分機(jī)號(hào)，(4)留言的日期和時(shí)間，(5)收到留言后需要做出的回應(yīng)(回?fù)茈娫掃�是等候致電人第二次打入)，(6)留言記錄者簽名(以防收到留言的人有任何不明白的地方可以再溝通確認(rèn))。
6.接電話必備第六句：您能再重復(fù)一遍嗎?
Would you repeat that please? 請(qǐng)您再重復(fù)一次好嗎?
舉一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接電話必備第七句：感謝致電，結(jié)束通話
Thank you for your calling, have a nice day. 感謝致電，祝您度過愉快的一天。
舉一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
延伸閱讀:你一定要會(huì)的辦公室英語
After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?
take a day off/ to take time off (v phr)請(qǐng)假
take a vacation (v phr) 休假(旅游)
take unpaid leave (v phr)不支薪假
take sick leave (v phr) 請(qǐng)病假
business trip (n) 出差
parental leave / maternity leave (n)育嬰假
take a leave of absence (LOA) (v phr) 留職停薪
personal leave (n) 事假
annual leave (n) 年假
menstrual leave (n) 生理假
public holiday (n) 國(guó)定假日
pay day (n) 發(fā)薪日
pay raise/ pay cut (n) 加薪/減薪
gross salary (n) 總薪資
deduction (n) 扣除額
take-home (net) salary (n) 凈薪資
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