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職場售后服務英語對話
關于售后服務的商務英語情景對話�！吧虅沼⒄Z”是商務和英語的結合，商務英語交流總是帶著一定的目的并要達成一定的結果。因此演練一下商務英語情景對話很有必要。以下是小編整理的職場售后服務英語對話，快來看看吧。
Conversation 1
對話一
Customer: How about the repair fee?
顧客：修理費是如何收取呢?
David: It's for free, because your computers are still in the period of guarantee--two years.
大衛(wèi)：我們的電腦保修期是兩年，保修期內(nèi)維修都是免費的。
Customer: Great! When can your technicians come to our factory?
顧客：那太好了!你們的技術人員什么時候能來我們工廠?
David: They are working in another factory to provide maintenance right now. Let me call them and see whether they have solved the problem. Please wait a moment.
大衛(wèi)：眼下維修人員在另一家土廠進行維修，我打電話和他們聯(lián)系一下，看他們是否已經(jīng)排除了故障。請等一下。
David: I've just contacted our technicians. They say they can go to your factory tomorrow afternoon. Can you tell me your factory's address, so they can find you easier?
大衛(wèi)：我剛剛與我們的技術人員取得了聯(lián)系，他們說明天下午可以去你們工廠。您能告訴我貴廠的地址嗎?那樣他們可以更加容易找到你們。
Customer: That's wonderful. I appreciate your efficiency and cooperation.
顧客：太好了!感謝貴中心的高效與合作。
David: To provide the customers excellent after-sales service is our motto. Please wait for our maintenance staff in your factory tomorrow afternoon. They will be there on time.
大衛(wèi)：向顧客提供優(yōu)質的售后服務是我們的座右銘。您明天下午可以在工廠等我們的維修人員，他們會準時抵達的。
Customer:Thank you again!
顧客：再次感謝!
Conversation 2
對話二
Customer: Hello, is that Pineapple Computer Company?
顧客：你好，是Pineapple電腦公司嗎?
Janice: Yes. What can I do for you?
賈尼斯：是的。有什么可以為您服務嗎?
Customer: Excuse me, may I speak to the person who is in charge of the service center?
顧客：請問我可以和售后服務的負責人說話嗎?
Janice: Hold on, please. Allow me to find the person.
賈尼斯：請稍等。讓我?guī)湍疫@個人。
Tom: Hello, this is Tom, who is the very person you would like to talk to. Anything I can do for you?
湯姆：您好,我是您要談話的人，我叫湯姆。您有什么事嗎?
Customer: About one year ago, our firm bought 100 sets of computers from your sales department. They worked perfectly until two weeks ago. We hadn't complained about them but recently they are not performing properly. I wonder whether you can have them repaired.
顧客：我們公司一年前從你們銷售部買了100臺電腦。這些電腦一直到兩周前都是運作止常的，我們沒有什么異議，但是最近運行不正常了. 我想問你們能否將其修好。
Tom: Can you tell your problem now?
湯姆：您能說明一下您的問題嗎?
Customer: Some of them have unclear image on the screen. And others have something wrong with the mousse.
顧客：一些機器屏薛模糊，而另一些則是鼠標不好用了。
Tom: I got it. I'll send several technicians to your factory to solve the problem.
湯姆：我明白了。我們會派出技術人員去貴公司解決問題。
Customer: Thank you very much.
顧客：謝謝。
Conversation 3
對話三
A: What about our claim?
B: Our shopping manager is looking into it.
A: When will we hear something from him?
B: Oh, in just two day or three, I think.
C: Here is the final settlement for your claim.
A: Thanks, we appreciate the so fast work.
C: We hope we won't have this kind of problem again.
A: That goes for us too.
A:我們的賠償怎么樣啦？
B:我們的貨運經(jīng)理正在調(diào)查這件事。
A:什么時候會有消息呢？
B:哦，我想就這兩三天吧。
C:你的賠償問題終于解決了。
A:謝謝你們這么快就辦好了。
C:我們希望不會再有這樣的事情發(fā)生了。
A:我們也是這么希望的。
A: Here is your bill. Please pay at the cashier's desk. Here are the invoice and guarantee. Please keep them careful-ly. If something does go wrong with the refrigerator, this guarantee will provide you with free service and parts.
B: Good. When will the guarantee expire?
A: It's good for two year. Our service branches are all over the city. You may go to the nearest one to register it with-in a month. And your information will be stored in the computer.
B: It is very expensive to pay for repairing after the expiration of the guarantee, isn't it?
A: No, we charge for the replacement parts only. But judging from our past sales, I'd say you have little need to call on our guarantee. You'll find this product extremely strong and dependable.
B: That would be fine. Thank you.
A:這是您的賬單，請去收銀臺付款。這是發(fā)票和保修單，請保管好。萬一冰箱出了毛病，您憑保修單可享受免費維修服務。
B:很好。保修單什么時候過期？
A:有效期為兩年。全市都有我們的維修點，1個月內(nèi)請到附近的維修點辦理維修手續(xù)。您的資料將儲存在電腦里。
B:保修期過了以后。維修費貴嗎？
A:不貴，我們只收取零件費。但從過去我們所售出的產(chǎn)品來看，您倒不需要擔心修理問題，您會發(fā)現(xiàn)這種產(chǎn)品是非常耐用和可靠的。
B:那很好，謝謝你。
A: Anything I can do for you?
B: I've come to have my TV set repaired.
A: When did you buy it from this department store?
B: One year ago, and here is the receipt.
A: OK, what's wrong with your TV set?
B: You can never get a good picture on this set, it gets bad reception.
A: That being the case, the repair would be rather complex.
B: Do you mean it can't be repaired?
A: No, it's not that serious. I only mean it will take a long time to repair It.
B: Is it necessary to change some parts?
A: I guess it is.
B: Is there a charge for it?
A: No, there is no charge, this type of TV set has a two year guarantee free of charge.
B: Then when will it be ready?
A: At least in two weeks.
B: Well, I will come to take it then.
A:有什么事情需要幫助嗎？
B:我是來修理電視機的。
A:你是什么時候在我們百貨商店買的呢？
B:一年前買的，這是發(fā)票。
A:好的，你的電視機有什么毛病？
B:圖像總是不清晰。接收效果不好。
A:如果是那樣的話，修理工作就相當復雜了。
B:你是說不能修好了嗎？
A:不，還沒那么嚴重，我的意思是修理時間較長。
B:是不是需要換一些零件？
A:我想是的。
B:要收費嗎？
A:不，不收費，這種電視機有2年免費保修期。
B:那么什么時候能修好呢？
A:至少要兩周的時間吧。
B:好的。兩周后我來取。
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