商務(wù)難搞客戶英語對(duì)話
下文是小編整理的商務(wù)難搞客戶英語對(duì)話，快來看看吧。
討論：難搞的客戶
Clip 1
片段1
Angela: Hello, I’m Angela, I’m the customer services manager. Would you like to come with me and come and take a seat and you can explain to me what actually is the problem?
安吉拉：你好，我是安吉拉，客戶服務(wù)經(jīng)理，您能過來坐下跟我解釋一下到底是什么問題嗎?
Alison: Okay, okay, fine.
艾莉森：好的，好的，可以。
Angela: Can I take your name?
安吉拉：能告知一下您的名字嗎?
Alison: Yes, my name’s Alison.
艾莉森：我叫艾莉森。
Angela: Okay. Alison, if you’d like to make yourself comfortable. As I said, I am the customer services manager and I’d like to help you. I understand you are having a few problems. Would you like to just explain from the beginning what’s happened?
安吉拉：好的，艾莉森，您可以放松一下。我是客戶服務(wù)經(jīng)理，很樂意幫您。我理解您遇到一些問題，您能從頭解釋一下發(fā)生了什么事情嗎?
Alison: Well, yes. I’ve just come back from one of your holidays. I went to Crete, in Greece, got back last week and the whole thing was a disaster.
艾莉森：好的，可以。我剛從你們安排的度假回來，去了希臘克里特島， 上周回來的，整個(gè)旅程糟透了。
Angela: Would you like to just explain from the beginning what’s happened?
安吉拉：您能從頭解釋一下發(fā)生了什么事情嗎?
Alison: Well, yes. To start with, when we got to the airport in, in Crete, we had a two-hour wait on the coach, I think there was a delayed flight or something, and… and…
艾莉森：好的，剛開始我們到了克里特島的機(jī)場(chǎng)，我們等了兩個(gè)小時(shí)，我以為飛機(jī)晚點(diǎn)了，然后...然后...
Angela: …Right, that’s quite possible…
安吉拉：...是的，這很有可能...
Alison: …Yes… And I just can’t work out why you didn’t take us to our hotel and then come back to the airport to pick up the people from the delayed flight.
艾莉森：...是的....我只是想不通你們?yōu)槭裁床粠覀內(nèi)ヂ灭^然后再回來接晚點(diǎn)飛機(jī)上的人們。
Angela: Right, I’m sorry for that wait. I don’t know what the problem was. You mentioned a delayed flight there. As you can imagine, you probably weren’t the only family on the coach waiting, and to ferry people to and from resort to the airport would have been a lot of extra work and they like to try and keep everybody together who are going on the same flight. I can actually look into that for you …
安吉拉：嗯，很抱歉讓您久等了。我不知道出了什么問題。您提到了晚點(diǎn)的航班，可以想一下，您應(yīng)該不是唯一等待的人，把顧客從旅館帶到機(jī)場(chǎng)會(huì)增加很多額外工作，他們是想讓所有坐同一班飛機(jī)的人待在一起。我可以實(shí)際幫您查一下...
Clip 2
片段2
Karen: Hello!
凱倫：您好!
Mark: Hello, can I speak to despatch, please?
馬克：你好，能幫我接一下派送部嗎?
Karen: You’re through to despatch.
凱倫：已為您接到派送部了。
Mark: Right. Well, I phoned two days ago to say that I hadn’t received delivery of my order and I’m ringing again to say it still hasn’t arrived.
馬克：好的，我兩天前有打過電話說我沒有收到訂單遞送，我現(xiàn)在打電話是想說我還沒有收到。
Karen: Can I just take your name please?
凱倫：能說一下您的名字嗎?
Mark: Yes, it’s Mark Anderson.
馬克：是的，是馬克.安德遜。
Karen: Ah! I think there’s been a problem with that order, Mr Anderson.
凱倫：啊!安德遜先生，我想訂單可能有些問題。
Mark: What kind of problem?
馬克：什么問題?
Karen: Oh, I don’t know offhand. Let me check for you. Yes, part of the order didn’t arrive here at the depot, so I couldn’t send it out until we’d received everything.
凱倫：哦，我不能馬上知道，讓我給您查一下。是的，部分單子還沒有到倉庫，所以我們只能收到所有單子之后才能給您寄出。
Mark: Well, surely that was your problem to sort out without my having to call you back - again. I did phone and draw your attention to this a couple of days ago. Look, I placed this order weeks ago. I'm sorry, it’s just not good enough.
馬克：呃，很明顯在沒有我給你們回電話之前就分類是你的錯(cuò)誤。我確實(shí)為此事幾天前給你打過電話了�？�，我?guī)字芮熬鸵呀?jīng)排好順序了，很抱歉，只是不夠好。
Karen: Yeah, I’m sorry about this, Mr Anderson. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today.
凱倫：嗯，對(duì)此我很抱歉，安德遜先生，給你帶來了不便，不過我保證我們會(huì)盡力今天給您寄出的。
Useful Phrases
實(shí)用短語
You can explain to me what actually is the problem…
你可以給我解釋一下到底是什么問題...
Can I take your name?
能說一下你的名字嗎?
I understand you are having a few problems
我理解你遇到了一些問題
Would you like to just explain from the beginning what’s happened?
能從頭解釋一下發(fā)生了什么事情嗎?
I’m sorry for that wait
讓你久等很抱歉
I don’t know what the problem was
我不知道出了什么問題
As you can imagine…
你可以想象到...
I’m sorry about this, Mr Anderson
對(duì)此我很抱歉，安德遜先生
I can actually look into that for you …
事實(shí)上我可以給你調(diào)查一下...
I’m sorry for the inconvenience
很抱歉帶來的不便
I can assure you
我能確保你
Let me check for you
讓我給你查一下
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